Refund policy

You have 30 days from the day your order arrives to request a return.

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. For hygiene reasons we cannot accept returns of used grooming tools or paw cleaners unless the item is faulty.

How to start a return

Email support@tailmerry.com with your order number and a photo of the item. We will reply within 2 business days with return instructions. Items sent back without requesting a return first cannot be accepted.

Return shipping

If the item is faulty, not as described, or the wrong item was sent, we pay return postage and you can choose a replacement or a full refund.
If you have changed your mind, you cover return postage.

Damaged or incorrect items

Please inspect your order when it arrives and contact us straight away if anything is defective, damaged or incorrect, so we can put it right.

Refunds

Once we receive and inspect the returned item we will email you the outcome. Approved refunds are returned to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post it.

Your rights in Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Your rights in New Zealand

If you are shopping from New Zealand, our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. You are entitled to a repair, replacement or refund where goods are not of acceptable quality, and to compensation for any other reasonably foreseeable loss or damage. Your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 apply in addition to this policy, and nothing here limits them.