Shipping policy

Where we ship

Australia and New Zealand. We do not ship anywhere else at this time.

Shipping rates

Australia: A$11 flat rate. Free on orders of A$65 or more.
New Zealand: A$20 flat rate on every order. There is no free-shipping threshold for New Zealand orders.

All prices are shown and charged in Australian dollars, including for New Zealand orders.

Processing time

Orders are processed within 1-3 business days. You will get a confirmation email with tracking once your order ships.

Delivery estimates

Australia: 7-15 business days from dispatch.
New Zealand: 10-25 business days from dispatch.

These are estimates, not guarantees. Delays at customs or with the carrier are outside our control.

Where your order ships from

Our products ship from our overseas fulfilment partner, which is why delivery takes longer than a domestic warehouse. We would rather tell you that up front than surprise you after you order.

Taxes and duties

Australian prices include GST where applicable. Tailmerry is not currently registered for New Zealand GST, so no New Zealand GST is added at checkout. If any border charges do apply to your order, they are the responsibility of the recipient.

Tracking

A tracking number is emailed when your order dispatches. Allow 2-3 days for tracking to start updating.

Lost or delayed parcels

If your order has not arrived within 30 business days of the ship date, email support@tailmerry.com and we will investigate and make it right.

Incorrect addresses

Please check your shipping address at checkout. We cannot be responsible for parcels sent to an address entered incorrectly, though we will help where we can.